Privacy Policy

We collect various types of information for different purposes to provide and improve our Service to you.

a. Information You Provide to Us

• Account Information: When you register for an account, we collect personal information such as your name, email address, company name, phone number, and billing information.
• Chat Data: As a live chat application, we process and store the content of your live chat conversations, including messages, files exchanged, and any other information shared during chats. This includes data from both your agents and your end-users.
• Customer Support: If you contact us for support, we may collect information related to your support inquiry.

b. Information Collected Automatically

• Usage Data: We may collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

We use the collected data for various purposes:

• To Provide and Maintain the Service: To operate, maintain, and provide all features of the Service.
• To Manage Your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• To Improve Our Service: To understand how our Service is used and to make improvements, develop new features, and enhance user experience.
• To Process Payments: To process transactions and send notices about your subscription.
• To Communicate with You: To send you service-related announcements, technical notices, updates, security alerts, and support and administrative messages.
• For Marketing and Promotions: To send you promotional communications about our products and services, where permitted by law. You can opt-out of these communications at any time.
• For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• For Security: To detect, prevent, and address technical issues, fraud, or security incidents.

We may share your information in the following situations:

• With Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, hosting, data analysis, email delivery, and customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Business Transfers: If Chattrn is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By email: support@chattrn.com
• By visiting this page on our website: www.chattrn.com